Information We Collect

Personal Information You Provide

When you interact with our blockchain programming education platform, we collect information you voluntarily share with us. This happens when you create an account, enroll in courses, or contact our support team.

• Contact Information: Your name, email address, phone number, and mailing address
• Account Details: Username, password (encrypted), and profile information
• Educational Records: Course progress, assignments, grades, and completion certificates
• Payment Information: Billing address and payment method details (processed securely through our payment partners)
• Communication Data: Messages you send us through support channels, forums, or feedback forms

Automatically Collected Information

Like most educational platforms, we automatically gather certain technical information when you use our services. This helps us improve your learning experience and troubleshoot issues.

• Device Information: Browser type, operating system, device identifiers, and screen resolution
• Usage Data: Pages visited, time spent on lessons, feature interactions, and learning patterns
• Technical Data: IP address, connection information, and performance metrics
• Cookies and Tracking: Session data, preferences, and analytics information

How We Use Your Information

We use your personal information to provide and improve our blockchain programming education services. Here's exactly what we do with different types of data:

Educational Services

• Deliver course content and track your learning progress
• Provide personalized learning recommendations based on your performance
• Issue certificates and maintain academic records
• Enable participation in coding labs and collaborative projects
• Facilitate communication between students and instructors

Platform Operations

• Process payments and manage your account billing
• Send important updates about courses, schedules, and platform changes
• Provide technical support and respond to your inquiries
• Prevent fraud and maintain platform security
• Comply with legal obligations and regulatory requirements in Taiwan

Improvement and Analytics

We analyze usage patterns to make our blockchain programming courses more effective. This includes understanding which teaching methods work best and identifying areas where students need additional support.

Data Sharing and Disclosure

We don't sell your personal information to third parties. However, we do share certain data in specific circumstances that benefit your educational experience or meet legal requirements.

Service Providers

We work with trusted partners who help us operate our platform effectively:

• Payment Processors: Secure handling of tuition payments and refunds
• Cloud Storage: Reliable hosting of course materials and student data
• Email Services: Delivery of course notifications and educational updates
• Analytics Providers: Anonymous usage statistics to improve our teaching methods
• Security Services: Protection against cyber threats and unauthorized access

Legal Requirements

We may disclose your information when required by Taiwan law or to protect our legitimate interests:

• Compliance with court orders, subpoenas, or government investigations
• Protection of intellectual property rights and prevention of academic fraud
• Response to emergency situations involving student safety
• Cooperation with educational accreditation bodies

Your Privacy Rights

You have significant control over your personal information. Here are the rights available to you and how to exercise them:

Access and Portability

You can request a complete copy of all personal data we hold about you, including your learning history, grades, and account information. We'll provide this in a commonly used electronic format within 30 days.

Correction and Updates

If any of your personal information is incorrect or outdated, you can update it directly through your account dashboard or contact our support team for assistance. We'll make corrections promptly.

Deletion Requests

You can request deletion of your personal data, though we may retain certain information for legitimate educational or legal purposes. Academic transcripts, for example, are maintained for verification purposes even after account closure.

Marketing Communications

You can opt out of promotional emails at any time using the unsubscribe link in our messages. Essential educational communications about your enrolled courses will continue.

Data Security Measures

Protecting your information is a top priority for us. We implement multiple layers of security to safeguard your data against unauthorized access, alteration, or disclosure.

Technical Safeguards

• Encryption: All sensitive data is encrypted both in transit and at rest using industry-standard protocols
• Secure Servers: Our infrastructure uses advanced firewalls and intrusion detection systems
• Access Controls: Strict authentication requirements and role-based access to sensitive information
• Regular Updates: Continuous security patches and system monitoring
• Backup Systems: Secure, encrypted backups to prevent data loss

Administrative Safeguards

• Background checks for employees with access to personal data
• Regular privacy and security training for our team
• Incident response procedures for potential security breaches
• Annual security audits by third-party experts
• Privacy impact assessments for new features or services

Your Security Responsibilities

You also play an important role in keeping your account secure. Use a strong, unique password and never share your login credentials. Log out of shared computers and report any suspicious activity immediately.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your learning experience and analyze how our platform is used. You have control over most of these tracking mechanisms.

Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality like maintaining your login session
• Performance Cookies: Help us understand which features are most useful to students
• Functional Cookies: Remember your preferences and settings for a personalized experience
• Analytics Cookies: Provide insights into learning patterns and platform usage

Managing Cookie Preferences

You can control cookie settings through your browser preferences or our cookie consent manager. Disabling certain cookies may limit some platform features, but core educational functionality will remain available.

Children's Privacy

Our blockchain programming courses are designed for adult learners. We do not knowingly collect personal information from individuals under 18 years of age without parental consent.

If we discover that we have collected information from a minor without proper consent, we will delete that information promptly. Parents or guardians who believe their child has provided personal information to us should contact us immediately.

Educational Exceptions

In rare cases where we offer programs suitable for younger learners, we follow additional privacy protections required under Taiwan law and international best practices for children's online safety.